Call/email us on our designated booking day to request an appointment for the following month (ex. if booking day is in Sept, you are booking for Oct). The next day to book can be found on the front page of our website. We typically fill up by mid-afternoon on booking day so make sure to phone between 9:00am-12pm or email as early as possible in the morning. Appointments are first-come, first-serve and once we’re full, we’re full.

Appointments typically take no longer than 15-minutes, especially if our limit of 30-items/time is respected. Feel free to grab a coffee and come back!

We do not. Unfortunately, people often just no-show rather than cancelling ahead of time. As a result, we don’t know about open appointment spots until the morning of. But feel free to call us, and we can take a look for any sneaky openings :)

Call, email, or pop in and give us your name. We typically verify that we have the correct account by phone number. From there we can tell you anything you want to know (your balance, how many items are left to sell, etc.)

The only brands we don’t take are fast-fashion labels with a low resale value. These include—but are not limited to—Shein, Zaful, Urban Planet, Forever 21, Ardene, etc. Think “the less it costs, the less likely it will be consigned.”

No. We are a true consignment space. You only make money once your items sell.

If you have 5 items or less, you can send photos to shop@frockandfellow.ca, and the managers will let you know if you can bring them in to consign.

The short answer is no. After 2-3 months on the sales floor, any of your items that haven’t sold will be donated to the Kelowna Women’s Shelter Thrift Store (or a similar charity). The only exception we make is for luxury/investment items with an original value of $400 and up. Let us know at your appointment if you bring apparel in that price-range, and we can arrange a return if desired.

You make 40% of the final selling price for each of your items.

We don’t have a dedicated section because our stock fluctuates, but we have started putting black baubles on the hangers of items that are XL and above :)